I believe that clients will return to products that they have used in the past and have found value in, do you?
I feel that this statement is very true, I have bought numerous products before that i disliked or that have broke on me and now when i see these items I immediately turn the other direction. I also find this to be true when the "product" in question in a service. many people find their favorite restaurant or bar and go there repeatedly for the service they enjoy.
We all attend places we enjoy to be at, have you ever gone back to a place where you weren't happy with the product or service and why?
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